Terms & Conditions

These terms and conditions set out the basis on which Laced Global sells sneakers and running shoes through this website. Please read them before you place an order — by placing an order you confirm that you accept them.

01 — Who we are

This website is operated by Laced Global, an online shop selling sneakers and running shoes. Where these terms say “we”, “us” or “our”, they mean Laced Global. Where they say “you” or “your”, they mean the person using the site or placing an order.

Our trading disclosures are not complete yet. We do not publish a company name, a company number, a place of registration, a registered office or a geographic address for correspondence, and nothing on this site should be read as a claim to be an incorporated company. Those details will be published in this section and in the site footer before online orders open. Until they are, please treat this site as a pre-launch preview: email support@lacedglobal.shop if you need any of those details before dealing with us.

You can reach us at any time at support@lacedglobal.shop. Email is our contact method for orders, returns, complaints and legal notices.

02 — These terms

These terms apply to your use of the site and to every contract for the sale of goods formed through it. They do not affect your statutory rights as a consumer — in particular your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Where anything in these terms conflicts with those rights, those rights take priority.

Our Privacy Policy, Returns & Refunds policy and Delivery policy form part of these terms and should be read alongside them.

03 — Who you are buying from

Laced Global is a shop. We buy our stock outright, own it before it goes on the site, and hold it ourselves until it is posted to you. There is no third party between us and your order.

You are buying from Laced Global. Your contract of sale is with us. We are responsible to you for the goods, for delivery, and for handling returns and refunds.

We keep the range small and hold a limited number of pairs in each size. When a size sells out it comes off the page, and we cannot always buy the same shoe again.

04 — Using the site and your account

You may browse the site without an account. If we make accounts available and you create one, you agree to:

• give accurate, current and complete information, including a delivery address you have access to and an email address you monitor;
• keep your login details confidential and not share them with anyone else;
• tell us promptly at support@lacedglobal.shop if you believe someone else has used your account;
• be at least 18 years old, or have the permission of a parent or guardian who accepts these terms on your behalf.

You are responsible for activity carried out through your account. We may suspend or close an account where we reasonably believe it has been used fraudulently or in breach of these terms.

05 — Products, prices and availability

Everything on this site is stock we have bought and hold ourselves. Deliveries are opened and checked pair by pair when they arrive — right model, right colourway, right size on the box, nothing damaged in transit — before anything goes on sale.

Goods are supplied new, in their original box, with the accessories they shipped with.

We show only the sizes physically on our shelf. If a size is shown on a product page, we hold it and we can post it; when it goes, it comes off the page. Each pair has one price, whatever size you take. We do not show a previous price, a reference price or a recommended retail price alongside it.

Product photographs on this site are stock photography and show the model and colourway. Colours can render differently between screens, so a small difference in shade between a photograph and the item is not a fault. Sizing can run differently between models; if you are unsure, email us before ordering.

We are an independent shop. We are not affiliated with, endorsed by, or an authorised retailer for Nike, Jordan, adidas, Vans or any other brand named on this site. Brand names and model names are used only to describe the goods, and all trade marks remain the property of their owners.

06 — Orders and acceptance

Placing an order is an offer to buy. It is accepted, and a contract is formed, only when we send you a dispatch confirmation email. An order confirmation or payment receipt acknowledges that we have received your order; it is not acceptance.

We may decline an order if:

• the pair has sold or is no longer available in the size ordered;
• we find the pair damaged when we come to pack it;
• a price or description was shown in error;
• payment is declined, reversed, or flagged by our fraud checks;
• we cannot deliver to the address given, or the order appears to be commercial rather than for personal use.

If we decline an order after taking payment, we refund the full amount to the original payment method and email you to explain why.

07 — Pricing, VAT and currency

All prices are shown in pounds sterling (GBP) and are the price for that single pair. Prices displayed on the site are the prices you pay for the goods; where VAT applies to a sale, it is already included in the price shown, and no VAT is added later.

Delivery charges are not included in the item price. Every delivery rate we charge is published in full on our Delivery page, and the charge for your order is confirmed to you in writing before you pay. Standard delivery is £4.95 for 2–3 business days, next day delivery is £7.95, and standard delivery is free on orders over £150. International delivery is charged by destination, and any import duty or tax is payable by the recipient.

Orders sent to a destination outside the UK may attract import duty, import VAT and customs handling charges in the destination country. Those are payable by the recipient and are not included in our prices.

We take reasonable care with pricing, but if an item is shown at an obviously incorrect price and the error is one you could reasonably have recognised, we are not obliged to sell at that price. We will contact you before doing anything, and you may confirm the order at the correct price or cancel it for a full refund.

08 — Payment

Pre-launch notice — 11 August 2026: online payment is not live on this site yet. There is no working checkout. The bag saves your selection on your own device, and the only way to buy is to email support@lacedglobal.shop, which reserves the pair while we confirm the price, the delivery charge and the total with you in writing. No payment is taken through this website, and we will update this section and remove this notice on the day online payment goes live.

How to buy while payment is arranged by email. Add the pair to your bag, then email support@lacedglobal.shop with the model and size. We reply in writing with the price, the delivery charge and the total, and we hold the pair while you decide. Payment is then arranged directly with us. We will not ask you for card details on this site, by email or over the phone, and this site has no card form of any kind.

When online payment does go live, payment will be taken in full at the time you place your order, and it will be handled by a third-party payment processor rather than by us: card details will go to that processor and will not pass through our own systems. We will name the processor in this section, and update the notice above, before that happens. None of that applies today.

You confirm that you are authorised to use the payment method you provide. We may carry out identity and fraud checks before dispatch, and we may ask you to confirm your identity where an order is flagged. If a payment is later reversed or charged back, we may suspend the order and recover any goods already dispatched.

Refunds are always made to the payment method you used. We cannot refund to a different card, account or person.

09 — Delivery and risk

Delivery options, dispatch timings, tracking and international delivery are set out in full in our Delivery policy. In summary: we post from our own stock, and orders are dispatched within 1–2 business days on a tracked service.

Goods are at our risk until they are delivered to the address you gave us. Ownership passes to you once we have received payment in full and the goods have been delivered.

Any delivery date we give is an estimate. If delivery is delayed by something outside our reasonable control, we will tell you as soon as we can and take steps to limit the delay.

10 — Cancellation, returns and refunds

As a consumer you have the right to cancel most online orders within 14 days of receiving them without giving a reason, and a separate set of rights if goods are faulty or not as described. How to exercise these rights, the condition the goods must be returned in, who pays return postage and when refunds are paid are all set out in our Returns & Refunds policy, which forms part of these terms.

If goods arrive faulty, damaged or not as described on the product page, your rights under the Consumer Rights Act 2015 apply instead, and we cover the cost of returning them.

11 — Prohibited use

You agree not to:

• use the site for any unlawful, fraudulent or deceptive purpose, or to place an order using a payment method you are not authorised to use;
• use automated tools, bots, scripts or scraping to access the site, harvest product pages or images, or acquire stock;
• place orders in someone else’s name or using false details;
• present goods bought from us in a way that implies you are connected to us, or that they were supplied to you by any brand named on this site;
• attempt to interfere with the site, introduce malicious code, or gain unauthorised access to any part of it or any account;
• copy, reproduce or republish our photography, product copy or design without our written permission.

We may restrict access, cancel orders or close accounts where these rules are broken.

12 — Intellectual property

The site’s design, layout, text, product descriptions and the photography we use belong to us or are licensed to us, and are protected by copyright and other intellectual property rights. You may view and print pages for your own personal, non-commercial use. Any other use requires our written permission.

Third-party brand names, logos and product names remain the property of their respective owners and are used descriptively only.

13 — Availability of the site

We aim to keep the site available, but we do not guarantee uninterrupted access. We may suspend, withdraw or restrict all or part of the site for maintenance, security or business reasons, and we will give notice where we reasonably can. We are not responsible for the content of any external site we link to.

14 — Our liability to you

We do not exclude or limit our liability in any way where it would be unlawful to do so. That includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for breach of your legal rights in relation to the goods — including the right to receive goods that are as described, of satisfactory quality, fit for purpose and supplied with reasonable skill and care.

Subject to that, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, and we are not liable for business losses — we supply goods for private, domestic use only, and if you use them for any commercial purpose we have no liability to you for loss of profit, loss of business or loss of business opportunity.

15 — Changes to these terms

We may update these terms from time to time, for example to reflect changes in the law or in how we operate. The version published on this page when you place your order is the version that applies to that order. The date at the top of this page shows when it was last revised.

16 — Governing law and jurisdiction

These terms, and any contract formed under them, are governed by the laws of England and Wales. Any dispute may be brought before the courts of England and Wales. If you live in Scotland or Northern Ireland you may also bring proceedings in the courts of the country you live in, and you keep the benefit of any mandatory consumer protections that apply there.

If any part of these terms is found to be unlawful or unenforceable, the remaining parts stay in force. If we do not immediately insist that you do something you are required to do under these terms, that does not stop us requiring it later.

17 — How to contact us

For anything at all — an order, a return, a complaint, or a formal notice — email support@lacedglobal.shop. Please include your order number where you have one. We aim to reply within one business day, and we always reply in writing so you have a record.

You can also read our Returns & Refunds policy, our Delivery policy and our Privacy Policy, or go back to the shop.