Delivery

We post every order on a tracked service, from stock we already hold. This page explains how long each stage takes, what it costs, and what to do if a parcel goes quiet.

“Business days” means Monday to Friday, excluding public holidays in England & Wales.

01 — When your order is dispatched

We hold our own stock, so your order is picked from our shelf. The pair is checked over, packed in its original box inside an outer carton, and handed to the carrier.

Orders are dispatched within 1–2 business days of your order. Orders placed at a weekend or on a public holiday begin processing on the next business day. You will receive a dispatch confirmation email with tracking as soon as the parcel leaves us — that email is also the point at which your order is formally accepted, as set out in our Terms & Conditions.

If anything is wrong with the pair when we come to pack it — a mark we had not recorded, an accessory missing from the box — we email you before we send it, with photographs, and you choose whether to continue or cancel for a full refund. We would rather delay an order than send a pair that does not match its product page.

02 — Delivery within the United Kingdom

Both options are fully tracked. The times below run after dispatch, not from the moment you order. These are our full delivery prices — nothing is added later.

• Standard — £4.95, 2–3 business days. Tracked, with delivery confirmation. Free on orders over £150.
• Next day — £7.95, next business day. Tracked, for parcels dispatched on a business day. Orders packed after the carrier collection on a given day go out the following business day.

The delivery charge is confirmed in writing with your order before you pay. We deliver to addresses across England, Wales, Scotland and Northern Ireland. Some remote postcodes, including parts of the Scottish Highlands and Islands, the Isle of Man and the Channel Islands, can add a day or two to standard timings and may not be eligible for the next day service.

Higher-value parcels are sent on a signature-required service, so please choose an address where someone can sign.

03 — Free delivery over £150

Standard delivery within the United Kingdom is free on orders over £150. The threshold applies to the order value after any discount and before delivery charges. It is applied automatically — there is no code to enter. Next day delivery is charged at £7.95 whatever the order value.

If you later return part of an order and that takes the remaining order value below £150, we do not retrospectively charge you for delivery.

04 — International delivery

International delivery is calculated by destination. We post internationally to the destinations below, on a tracked and signed-for service. These are our full delivery prices; if your country is not shown, we cannot post there yet — email us and we will tell you whether we can add it. Any duty or tax charged on arrival is payable by the recipient, as set out in section 05.

• Republic of Ireland — £12.95, typically 3–5 business days.
• European Union — £14.95, typically 4–7 business days.
• United States and Canada — £19.95, typically 5–10 business days.
• Australia, New Zealand, Japan and Singapore — £24.95, typically 7–14 business days.

The £150 free-delivery threshold applies to UK standard delivery only; international delivery is charged at the rate above whatever the order value. International transit times vary by destination and by how quickly the parcel clears customs, so the times above are estimates rather than guarantees. Customs clearance is outside our control and is the most common reason an international parcel takes longer than estimated.

05 — Duties, import VAT and customs charges

International orders are sent on a delivered-at-place basis. Any import duty, import VAT, customs clearance or handling fee charged by the destination country is payable by the recipient, on top of the price you paid us. These charges are set by the destination country, not by us, we do not receive any part of them, and we cannot tell you in advance what they will be.

We declare every parcel accurately, at the price paid, as required by law. We cannot mark an order as a gift, understate its value, or label it as anything other than what it is.

If a parcel is refused at delivery or abandoned at customs and returns to us, we refund the price of the goods less the outbound delivery cost and any return or customs charges we are billed. If a parcel is destroyed by customs, no refund is possible.

06 — Tracking your parcel

Your dispatch email contains the carrier and the tracking number. Tracking can take a few hours to show its first scan after the parcel is collected, and international tracking often pauses while a parcel is in transit between countries or held for customs — a gap of a few days mid-route is normal and does not mean the parcel is lost.

If you cannot find your dispatch email, check your spam folder first, then email us and we will resend it.

07 — Addresses and failed deliveries

Please check your delivery address carefully before paying. We post to the address given on the order, and once a parcel has been dispatched we cannot change it — though the carrier may let you redirect it or choose a collection point using the tracking link.

If a delivery attempt fails, the carrier will normally leave a card and try again or hold the parcel for collection for a limited period. If the parcel is returned to us because it went uncollected or the address was wrong, we will contact you: we can either reship it, with a further delivery charge, or refund the goods less the original delivery cost.

We do not authorise parcels to be left in an unsecured place. If you instruct the carrier directly to leave a parcel somewhere without a signature, the parcel is at your risk from that point.

08 — Delayed, missing or damaged parcels

Email support@lacedglobal.shop with your order number and we will chase the carrier for you. As a guide:

• Tracking has not updated for 5 business days — contact us and we will open an enquiry with the carrier.
• Domestic parcels are treated as lost if they have not arrived 10 business days after dispatch. International parcels are treated as lost after 25 business days, because customs holds can be long.
• Marked as delivered but not received — tell us within 7 days of the delivery scan so the carrier investigation window is still open. Check with neighbours and look for a card first.
• Damaged in transit — photograph the outer packaging and the contents before unpacking further, and email us within 48 hours of delivery.

Once a parcel is confirmed lost or damaged in transit, you can choose a replacement pair where one is available, or a full refund including the delivery you paid. The carrier claim is ours to make, not yours — you do not have to deal with them.

We are responsible for delivering within 30 days of your order unless we have agreed something else with you. If we cannot, you may cancel and be refunded in full.

09 — Risk and ownership

Goods remain at our risk until they are delivered to the address you gave us. Ownership passes to you once we have received payment in full and the goods have been delivered. Changing your mind after delivery is covered by our Returns & Refunds policy, which gives you 14 days from delivery to start a return.

10 — Contact us

Questions about delivery to a particular country, a remote postcode, or an order already on its way: email support@lacedglobal.shop with your order number. We aim to reply within one business day.

See also our Returns & Refunds policy, our Terms & Conditions and our Privacy Policy, or browse the shop.