Talk to the shop
Email is how we do support. One address, read by the same people who pack the orders.
Write to us about an order, a size, a return, or a pair you are trying to decide on. If it is about an order you have already placed, include your order reference and we will find it first time.
What to put in your email
Your order reference if you have one, the product name and the size, and a line on what you need — a return, a delivery update, sizing advice, or a question about a pair.
Answered before you ask
How long will my order take?
We pick and pack from our own shelf, so orders are dispatched within 1–2 business days. Delivery time runs after that: standard is £4.95 over 2–3 business days, next day is £7.95, both tracked. Standard delivery is free on orders over £150.
International orders are tracked and signed for, and take longer depending on the destination and on customs. Every destination, price and estimate is listed on the delivery page.
Can I send something back?
Yes. You have 14 days from delivery to tell us you want to return an order. The pair needs to come back unworn and complete, in its original box with everything that came with it.
Email support@lacedglobal.shop before you post anything and we will confirm where to send it. Full terms are on the returns page.
Which sizing do you use?
Every size on the site is a UK size, taken from the shoe itself. If you normally buy in US or EU sizing, convert before you order.
Fit varies between models — a Superstar and an Air Max 1 in the same nominal size do not wear the same. Tell us the model and the size you usually take and we will tell you what we would send.
How do I track my order?
When your pair is dispatched we email you the tracking number for the parcel. Until it leaves us there is nothing to track.
If that email has not arrived, check your spam folder first, then send us your order reference and we will resend it.
How do I pay?
Online payment is not live on this site yet, so there is no checkout button. Add what you want to your bag, email us, and we will confirm the total including delivery in writing. Nothing is paid until you have agreed to that total.
When online payment goes live, this page will say so and the checkout will appear on the site.
Is everything on the site actually in stock?
Yes. We only list pairs and sizes that are physically on our shelf, so if a size is showing, we can post it. When the last one goes, the size comes off the page.
If you want something we do not have, email us — we can tell you whether it is something our buyers are likely to pick up.
The page that already answers it
Delivery and postage
Where we post, what each service costs, how long it takes, and what happens with duty on international orders.
Returns and refunds
The 14-day window, the state a pair has to come back in, and how the refund is paid.
Terms and privacy
What you are agreeing to when you buy from us, and what we do with your personal data.